It’s quite exciting when you start a business that does well. And thanks to the internet, there is so much more opportunity for entrepreneurs through ecommerce sites. But with the glamor comes hard work and efficient planning. For example, if you want to seriously compete, your delivery service has to be impressive. Which brings up the subject of fulfillment services and how you should approach it.
Fulfillment Services Defined
Just so there isn’t any confusion, a fulfillment service includes making or getting the product, handling the packaging and sending it off to the buyer, and of course tracing the package from there.
How It Applies To Your Business
If your ecommerce site is selling products that need to be delivered, you can either do it yourself or hire a third party fulfillment service.
Before getting into the third party services, you should take a look at your situation first. How much money are you making? How many orders are you getting? Basically, you need to establish a level where you need to consider more help.
With a third party service you are usually looking at a complete package. In other words, the user shops at your store and the order goes directly to the third party service. Of course you can keep an eye on everything while it happens, but you don’t have to worry about the product getting to the buyer in good condition.
But the service doesn’t end there, because many of them offer other elements. These include call centers that handle customer queries and returns, which is why these services are so popular.
When Do You Need A Third Party?
There are many variables that have to go into this decision, seeing as fulfillment services cost money and not all of them can be trusted.
However, the first thing you have to ask yourself is whether you can make more money by getting more time? Will you be able to justify the third party service by growing the business?
There’s also the matter of finding a service that works with smaller companies. Obviously they have to make it worth their while, which means your options will be limited. But that doesn’t mean you can’t find a good fulfillment service.
If you believe that your business is doing well enough to expand and you’re ready to invest more time, then give it a chance.